Last updated on 22-12-2023 16:46:57

At AUTOMATE INNOVATION PRIVATE LIMITED, we strive to offer our customers the best possible experience with our services. Our cancellation and refund policy is designed to be as fair and transparent as possible.

Cancellation Policy:

• Immediate Cancellation: Cancellations will be considered only if the request is made immediately after subscribing. However, the cancellation request may not be entertained if the subscription service has already been activated.

• Non-Refundable Subscriptions: AUTOMATE INNOVATION PRIVATE LIMITED does not accept cancellation requests for one-time setup fees or short-term subscriptions (e.g., monthly subscriptions).

Refund Policy:

• Quality Issues: If you are not satisfied with the quality of our service, please report the issue to our Customer Service team immediately. Your request will be reviewed, and if the quality of service is found to be unsatisfactory, we will issue a refund or replacement.

• Defective Service: If you experience any issues with our vehicle tracking software, please report them to our Customer Service team within the same day of discovering the problem. The request will be entertained after verification by our technical team.

• Service Discrepancies: If the service received does not match what was advertised or your expectations, please bring it to the notice of our Customer Service team within the same day of receiving the service. After reviewing your complaint, the Customer Service Team will take appropriate action.

• Manufacturer's Warranty: For issues related to hardware that comes with a warranty from manufacturers, please contact them directly.

• Refund Processing Time: If a refund is approved by AUTOMATE INNOVATION PRIVATE LIMITED, it will take 1-2 business days for the refund to be processed to the end customer.

We are committed to ensuring customer satisfaction and will do our best to resolve any issues promptly.